Privacy Policy

1) Who We Are

Pacific Coast Legal Services (“Company,” “we,” “our,” or “us”) operates the website pacificcoastlegal.com (the “Site”) and provides legal support services including court filing, process serving, document retrieval, e-filing, and related services (the “Services”).

2) Information We Collect

A. Information You Provide

• Contact details (e.g., name, email, phone, address).
• Service details (matter description, instructions, documents you upload or provide).
• Account/order information when you place or manage orders through linked portals.
• Payment information processed securely by our third-party payment processors.

B. Information Collected Automatically

• Technical data (IP address, device/OS, browser type, pages viewed, time on page).
• Cookies & similar tech (see Cookies & Tracking).
• Analytics (e.g., Google Analytics via Google Tag Manager) to understand Site usage trends.

We do not knowingly collect sensitive personal information unless necessary for a Service you request and permitted by law.

3) How We Use Information

• Provide, operate, and improve the Site and Services.
• Respond to inquiries, schedule and deliver Services, and provide customer support.
• Process orders and payments through trusted providers.
• Communicate updates, confirmations, and administrative messages.
• Detect, prevent, and address security or fraudulent activities.
• Comply with legal obligations, court requirements, and enforce agreements.

4) Sharing of Information

We do not sell or rent personal information. We may share information with:

• Service providers/partners who support operations (e-filing platforms, process servers, IT/hosting, analytics, payment processors) under contractual confidentiality obligations.
• Legal and compliance recipients when required by law, subpoena, or to protect rights, privacy, safety, or property.
• Business transfers (e.g., merger, acquisition, or reorganization) where information may be transferred consistent with this Policy.

5) Cookies & Tracking

We use cookies, tags, pixels, and similar technologies (including via Google Tag Manager) to operate the Site, remember preferences, and analyze usage. You can manage cookies via your browser settings. Blocking some cookies may impact Site functionality.

6) Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is fully secure; we strive to apply industry-standard practices.

7) Your Choices & Rights

• Access/Update/Delete: You may request access, correction, or deletion of your personal information (subject to legal exceptions).
• Marketing: You can opt out of non-essential emails by using unsubscribe links.
• Cookies: Control cookies through your browser or device settings.

To exercise these rights, contact us at info@pacificcoastlegal.com or the address below.

8) California Privacy Notice (CCPA/CPRA)

This section applies to California residents and supplements the Policy.

A. Categories Collected

In the last 12 months, we may have collected: identifiers (name, contact info), customer records, commercial information (orders), internet/technical activity (usage data), and professional information (if provided for Services).

B. Purposes

To deliver Services, operate the Site, process transactions, ensure security, and comply with law.

C. Sources

Directly from you; automatically from your device; and from service providers/partners you authorize.

D. Disclosures

We disclose personal information to service providers for business purposes; we do not sell personal information and do not share it for cross-context behavioral advertising.

E. Your CPRA Rights

• Know/Access: Request details about categories and specific pieces of personal information.
• Delete: Request deletion (subject to legal exceptions).
• Correct: Request correction of inaccurate information.
• Limit Use of Sensitive PI: If applicable, request limitation to necessary purposes.
• Non-Discrimination: We will not discriminate for exercising your privacy rights.

How to Submit Requests: Email info@pacificcoastlegal.com or write to the address below. We will verify requests as required by law.

We do not knowingly sell or share the personal information of consumers under 16 years of age.

9) Children’s Privacy

Our Services are not directed to individuals under 18. If you believe a minor provided personal information, contact us to request deletion.

10) Changes to This Policy

We may update this Policy periodically. The “Effective Date” above reflects the latest revision. Material changes will be posted on this page.

11) Contact Us